Terms & Conditions

Privacy Policy

Please read these Terms and Conditions (Terms) carefully. Access to, and use of Refmac Signs products (“Products”), and services (“Services”), and the Refmac Signs website https://refmacsigns.co.ke (“Website”), including any of its content, is conditional upon your agreement to these Terms. You must read and agree with all of the terms and conditions contained in these Terms. By creating an account, filling out a form or by using or visiting our Website, you are bound to these Terms and you indicate your continued acceptance of these Terms.

This notice discloses the Terms for using our Website, Products and Services. It conveys the following:

  • Privacy Policy
  • Customer Data
  • Browser Cookies
  • Cancellation Policy
  • Shipping Policy
  • Return Policy
  • Warranty Notice
  • Property Rights
  • Copyright Notice
  • Our Rights
  • Contact Information

Privacy Policy

Refmac Signs values your privacy and for this, we encourages you to get acquainted with the Privacy Policy to make your sign purchasing experience even more secure. The Privacy Policy explains how we use, share and protect the personal information you provide us with when filling out the contact form, communicating with us, using our Website or Services.

Privacy Policy Updates

We may need to update this Privacy Policy from time to time to stay current with the change of Internet laws as well as our own policies and terms of use. We encourage you to revisit the Privacy Policy when using our Services so that you are always up-to-date with any changes.

Unless you ask us not to, we may contact you via email in the future to tell you about Privacy Policy updates, as well as special offers, new products and any change to our services.

By visiting or using our Website, you agree to our Privacy Policy.

Other Provisions As Required By Law

Numerous other provisions and/or practices may be required as a result of national laws and regulations or industry practices. It is up to you to determine what additional practices and/or what additional disclosures are required by your party, all of which are subject to consideration by Refmac Signs.

Our company is based in Nairobi, Kenya and as such, we recommend that you take special notice of the Kenyan Online Privacy Protection Act (KenOPPA), which is frequently amended. If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via telephone at +254 722 303 354 or email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Customer Data

Your privacy is our top priority. Information that you voluntarily give us via email or other direct contact is used to process your orders. We rely only on the basic contact information such as your name, company, title, address, telephone number, and email address as you register, fill out forms, post comments on our webpage or contact us in any other way.

How We Use Your Data

  • Processing Your Requests for Products
    We may use your email address to send you order confirmation forms. Similarly, we will use your shipping address to ship and deliver your product.
  • Marketing Communications
    We may use your email address to communicate with you about new products or services offered by us. We may also update you with our Website’s blog posts.

All other usage history, payment information and communications are kept confidential. Your credit card information is only used to process orders and will not be shared with any third-party.

Information Security

We take all the necessary legal precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), such information is encrypted and transmitted to us in a secure way. You can verify this by looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are password protected and kept in a secure environment.

We take all the legal and technological measures necessary to protect your personal information from loss, disclosure, destruction, or unauthorized access.

Third Party Policy

Refmac Signs does not sell, trade or transfer personally identifiable information of its customers to any third party. An exception are website hosting partners and other parties that may need the data for operating the Website or serving the users, provided that the parties agree to keep the information confidential.

However, non-personally identifiable visitor information may be provided to other parties for statistics, marketing, advertising, or other uses. In all cases, except to the extent required by law, we act according to these Terms unless otherwise agreed upon according to your instructions and with your advance notice. By continuing to use our Website, you agree to these Terms.

Controlling or Changing Your Information

You may opt out of any future contacts from us at any time. You can do the following by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Request for us to stop using your data
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data

Browser Cookies Policy

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors.

Cancellation Policy

On any product, you may cancel your order by request before manufacturing begins.  If your order has not yet passed on to the production phase, no additional charge or cancellation fees will be applied.

Your Products are immediately processed after your account manager confirms the order. In the early stages of production, we may allow cancellation. If fabrication of an item has begun and you want to cancel, you will be charged a cancellation fee. The fee will cover labor, materials and other factors that went into the cost of manufacturing. You will be notified of the amount to be charged upon your cancellation request.

Shipping & Turnaround Policy

We guarantee speedy and quality production with the turnaround time agreed upon during the project’s planning phase. The manufacturing turnaround time can vary depending on the project size and its complexity. In the rare event that more time is required for production than that agreed upon, we will make sure to give you advance notice. We are not liable for the late delivery of products due to issues related to third-party shipping services.

Refund And Return Policy

Personalized and custom items are thoroughly discussed and confirmed by the client with product proofs. After proofs are confirmed, we ensure that you get exactly what you ordered. If there is a slight difference between the confirmed design and the final product, we will use reasonable efforts to make changes at no additional cost.

Custom made signs and special order items are non-refundable except in the case of manufacturing errors on our side. In the case of damage incurred during shipment, you may return the item and we'll replace it for you within a reasonable timeframe. 

Site Pick-Up Policy

Per company policy, damage claims are accepted upon notification about product damage at the time of pickup. You have the right and responsibility to inspect all items carefully upon pickup. We do not issue refunds or accept returns after the order is approved by the customer and has left our facility. Refmac Signs reserves the right to repair or replace damaged items at its sole discretion.

Refmac Signs Warranty

At Refmac Signs, we ensure that our in-house manufacturing and all the services provided by our company are of the highest quality. 

We make no warranties or representations whatsoever with respect to the Website, Products, and Services, or any linked site or its content, including the content, information and materials on it or the accuracy, completeness, or timeliness of the content, information and materials. If you are dissatisfied with the Website or Services, your sole remedy is to discontinue using the Website and Services.

No advice, results or information, whether oral or written, obtained by you from Refmac Signs, or through the Website, shall create any warranty not expressly made herein. Refmac Signs does not necessarily endorse, support, sanction, encourage or agree with any content or any user content, or any opinion, recommendation, content, link, data or advice expressed or implied on the Website. Refmac Signs expressly disclaims any and all liability in connection with user content and any other content, materials or information available on or through the Website, Products, and/or Services.

You represent and warrant that your use of the Website, Products, and/or Services will be in accordance with the Terms and any agreement between you and Refmac Signs and with any applicable laws and regulations, including without limitation any local laws or regulations in your country, state, city, or other governmental area.

Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

Intellectual Property Rights

By providing us with an order on this Website, you confirm that you have the right to use all texts, designs and other intellectual properties submitted to us by you. We reserve the right to refuse orders from customers who are believed to have infringed or violated the intellectual property rights of others.

Copyright Notice

All Rights Reserved. Any rights not expressly granted herein are reserved.

Unless otherwise noted, all materials including without limitation, logos, brand names, images, designs, photographs, video clips and written and other materials that appear as part of our Website are copyrights, trademarks, service marks, trade dress and/or other intellectual property whether registered or unregistered ("Intellectual Property") owned, controlled or licensed by Refmac Signs and its affiliates. Our Website as a whole is protected by copyright and trade dress. Nothing on our Website should be construed as granting any license or right to use any Intellectual Property displayed or used on our Website, without the prior written permission of the Intellectual Property owner. Refmac Signs aggressively enforces its Intellectual Property rights to the fullest extent of the law. The names and logos appearing on Refmac Signs may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Website, without prior, written permission from Refmac Signs and the relevant owners. Refmac Signs prohibits use of any logo on the Website or any of its affiliates as part of a link to or from any website unless Refmac Signs approves such link in advance and in writing. Fair use of Refmac Signs Intellectual Property requires proper acknowledgment. Other product and company names mentioned on our Website may be the Intellectual Property of their respective owners.

Our Rights

We may use information about you to:

  • manage your account with us
  • provide the services, publications and information you request
  • deliver content that matches your professional interests
  • contact you with information about products and services
  • perform other purposes that we will notify you of when you share information

We reserve the right to limit quantities of items purchased by each customer.

Contact Us

If you have any questions about this privacy policy, please contact us:

Charles Momanyi, Director @ Refmac Signs